GP Patient Survey

1. Generally, how easy is it to get through to someone at your GP practice on the phone?

Very easy fairly easy not very easy not at all easy

2. How helpful do you find the receptionists at your GP practice?

Very helpful Fairly helpful Not very helpful Not at all helpful

3. How satisfied are you with the general practice appointment times that are available to you?

4. How often do you see or speak to your preferred GP when you would like to?

Always or almost always A lot of the time Some of the time Never or almost never

5. On this occasion, were you offered any of the following choices of appointment?

Yes, Choice of place Yes, Choice of time or day Yes, choice of healthcare professionals Yes, choice of appointment (in person, phone, video call) None of these.

6. Were you satisfied with the appointment (or appointments) you were offered?

Yes I accepted No But I still took the appointment No and I didn’t take the appointment

7. Overall, how would you describe your experience of making an appointment?

8. Were you given a time for the appointment?

Yes, a set time Told I would be contacted between two times, or during a set period such as morning of afternoon No, I was not given a time

9. Last time you had a general practice appointment, how good was the healthcare professional at giving you enough time?

10. Last time you had a general practice appointment, how good was the healthcare professional at listening to you?

11. Last time you had a general practice appointment, how good was the healthcare professional at treating you with care and concern?

12. During your last general practice appointment, did you feel that the healthcare professional recognised and/or understood any mental health needs that you might have had?