Aylesham Medical Practice - Wingham Surgery
IMPORTANT NOTICE TO PATIENTS
During 16/10/19 and 24/10/19 we will be changing our computer system.
This is a major undertaking meaning we will have 5 days with no computer and then we will be learning a new system.
We will be issuing patients with double quantities of repeat prescriptions between 16/9/19 – 15/10/19.
Emergency appointments only will be available between 16/10/19 and 24/10/19. There will be no pre bookable appointments available during this time. Please help us by taking this into consideration before contacting the surgery
WINGHAM SURGERY will be closed for one week commencing Monday 21/10/19.
Online services will be unavailable from 15/10/19. If you are registered for online services you will need to attend the surgery with ID and proof of address (a utility bill) to re-register after the end of November 2019.
We apologise for any inconvenience and ask for your understanding during this period.
Aylesham Medical Practice
Queens Road, Aylesham Canterbury Kent CT3 3BB
Our practice philosophy is to put patients first and aim to provide the best possible care with resources available to us. To respond to the personal needs of our patients through the provision of good quality patient care and comprehensive health promotion. To maintain a highly motivated and committed practice team capable of dealing with the majority of patient problems in an efficient and friendly manner.
Having carried out a survey during August 2018 it was found that patients preferred an appointment system where appointments are released on a daily basis. We have taken this into account we will revert back to an appointment system from Monday 17th September 2018. Afternoon clinics are pre-bookable but you may have to wait longer for an appointment if you wish to see a specific clinician.
During 2018 we will be closed every 3rd Thursday afternoon for training.
When you attend your appointment you may be seen by one of our highly qualified Nurse Practitioners who are specialized to work alongside a GP. If they are unable to deal with your presenting problem they will ensure that you are seen by a GP whilst you are there.
Monday – Friday 8.00am – 6.00pm
Telephone lines are open from 8.00am – 6.30pm
on 01304 840415
For advice when the surgery is closed please call 111
2 North Court Road, Wingham, Canterbury Kent CT3 1BN
Our practice philosophy is to put patients first and aim to provide the best possible care with resources available to us. to respond to the personal needs of our patients through the provision of good quality patient care and comprehensive health promotion. To maintain a highly motivated and committed practice team capable of dealing with the majority of patient problems in an efficient and friendly manner.
Having carried out a survey during August 2018 it was found that patients preferred an appointment system where appointments are released on a daily basis. We have taken this into account we will revert back to an appointment system from Monday 17th September 2018. Afternoon appointments are pre bookable but you may have to wait longer for an appointment if you wish to see a specific clinician.
Until further notice Wingham Surgery will be closed on a Monday and Wednesday
Thursday 0800 – 1400
Friday 0800 – 1800
Telephone lines are open from 0800 -1830 on Tuesdays & Fridays and from 0800 – 1400 on Thursday
on 01227 720205
For advice when the surgery is closed please call Aylesham Medical Practice on 01304 840415 who will be available Monday to Friday 0800 – 1830 (except Bank Holidays) For advice outside of these hours please call 111
Aylesham Medical Practice – Wingham Surgery – Lydden Surgery Amalgamation will take place in the near future
CQC Report 2016
Amalgamation Notice - Aylesham Medical Practice and Wingham Surgery will be amalgaming with Lydden Surgery in the near future.
Dover Health Group
|Aylesham Medical Practice||Lydden Surgery||Wingham Surgery|
|Queens Road||114 Canterbury Road||2 North Court Road|
|CT3 3BB||CT15 7ET||CT3 1BN|
8th June 2018
Re. Merging of Aylesham Medical Practice & Lydden Surgery
I am sure that you are aware that over the past few years there have been increased pressures placed upon General Practice services. Our two practices, Aylesham Medical Practice and Lydden Surgery share the same commitment to quality and while both practices have had good recent CQC ratings, we have jointly decided that by merging our two practices we will be in a position to not only continue to offer an efficient and high quality service but be able to increase service provision and capacity.
By merging we will be able to share working arrangements and work together to preserve high quality general practice for this area. We have begun to make arrangements for a merger to take place from July 2018.
All of our doctors, our practice nurses and other staff will continue to be available to you within your current practice and the names and identity of your current practice will remain the same however the group of practices will be known under the new name of The Dover Health Group.
Your registration will not be affected and you will continue to be seen at your own surgery. In the future there may be the opportunity for the practices to increase choice by allowing you to be seen at the alternative practice for some or all services.
We are proud of both of our practices and the personal care we have maintained over the years and have always been touched by the positive feedback and support from our patients. We are pleased that our teams will be uniting as one like-minded team and will continue to provide care for you at our practices, following a seamless and safe sharing of healthcare information and prescribing data.
We understand that you may have questions about the merger and we intend to address your concerns by a number of means:
The views and thoughts of our patients are very important to us. If you would like to offer us feedback or if you have any specific queries please contact your practice on the following details:
Aylesham & Wingham Patients Lydden Patients
Michelle Bosson Wendy Yambo
Practice Manager Practice Manager
Aylesham Medical Practice Lydden Surgery
Queens Road 114 Canterbury Road
Kent, CT3 3BB Kent, CT15 7ET
Alternatively you may attend one of our open public engagement meetings where we will be happy to discuss the proposed merger and answer any questions that you may have details of location and times can be found below:
Aylesham & Wingham Patients Lydden Patients
11.00am – 1.00pm 3.00pm – 5.00pm
Tuesday 26th June 2018 Tuesday 26th June 2018
Aylesham Medical Practice Lydden Surgery
We would be grateful if you could indicate if you are interested in attending so that we have an idea of the number of attendees.
We will all work extremely hard to minimise the disruption to our patients, we are grateful for your understanding during this time.
On behalf of Aylesham, Lydden and Wingham Practices
Our Surgery GP's NHS Income
Medical Reports, Sick Certificates and Fees forNon NHS Services
Medical Reports and Sickness Certificates
On occasions insurance companies and employers and some other organisations
may ask your doctor to write a report regarding your medical history for insurance purposes and fitness for employment. The provision of medical reports is governed by The Access to Medical Reports Act, 1988.
The Act covers the following points.
- A report cannot be provided without your consent
- You are entitled to see the report before any third party and you have a right to ask the doctor to make amendments if you feel it is incorrect or misleading. Should the doctor not agree to this you may write a note and attach it to the report before it is sent.
- You have a 21 day period to view the report before it is sent off to the third party. A report can be sent off after 21 days without your viewing provided you consented to the preparation of the report for the third party.
- A doctor must hold a copy of your report for at least six months. You can request to view the report during this time by arrangement with the doctor. A fee will be charged to cover the cost supplying a copy.
- A doctor can decline to reveal elements of the report to you if he/she feels it would be severely detrimental to your physical or mental health
If you are absent from work for less than 7 days a self certificate is required, these can be obtained from your employer.
It is not a statutory right for your employer to ask for a Medical Certificate if you have been absent from work for less than 7 days, if they insist, they can pay for the cost of a Private Certificate which your doctor can provide.
If you are sick for more than 7 days you will need to see your doctor before a Medical Certificate is issued, he/she will need to see you again each time a further certificate is required.
Medical Certificates for absence from school, college or any other place can only be issued as a Private Certificate for which there will be a charge.
FEES FOR NON-NHS SERVICES
COUNCIL TAX EXEMPTION
VOC GP CERTIFICATE
GP SERIES 2
MEDICAL REPORT FORM – no examination
PRIVATE SICK NOTE
HOLIDAY CANCELLATION CERTIFICATE
FITNESS TO TRAVEL CERTIFICATE
FIT FOR EXERCISE REPORT
CLAIM FORMS (BUPA/PPA ETC)
SICKNESS/ACCIDENT BENEFIT CLAIM FORMS £45.00
HGV/PSB PRE-EMPLOYMENT MEDICAL £80.00
OFFSHORE OPERATORS MEDICAL/UKOOA £80.00
CHILD MINDER HEALTH FORMS
Form 1HA £60.00
Form AH £100.00
STRAIGHTFORWARD CERTIFICATES OF FACT
Any letters required to provide information or to support applications £10
Common Ailments in Children and Adults
Common Ailments in Children and Adults
Please click on the following link for information regarding Common Ailments
Access to Medical Records
The following web site will give you all the information you will need to know on how to access your medical records.
If you have any further questions please telephone your surgery and ask to speak to the secretary.
Private Medical Examinations
Well Person Questionaire
When you register with the surgery you will be asked to complete a questionnaire regarding your personal history. This gives us some knowledge prior to your notes arriving from your previous doctor. You will also be asked to make an appointment for a health check. Please bring any medication that you are taking with you.
We are not a dispensing Practice so you will need to take your prescription to the pharmacist; there is no charge for prescriptions if you are exempt. If you require many medicines on a monthly basis it may be cheaper to purchase a pre-payment certificate for a twelve month period. Your pharmacist will be able to answer any questions you have regarding this.
Repeat prescriptions are given for medicines you need to take on a long term basis, sometimes for life. On the right hand side of the prescription is a list of your current medications, please tick the ones you need and return the slip to the surgery giving 48 hours notice (not including weekends). Also on the right hand side of the slip you may find a message from the doctor. We do not accept orders for prescriptions over the telephone as this can lead to mistakes.
Once or twice a year the doctor/nurse will need to see you for a medication review, through this review the doctor will be able to see if your medication needs to be increased, decreased, changed or maybe stopped as well as monitoring you condition.
Out of Hours
If you need a doctor out of hours (evenings, weekends and bank holidays), please call 01304 840415 where you will be diverted to Stourcare. Stourcare provide a service to deal with problems that cannot wait until the surgery re-opens. You will need to provide full information about your problem to the specially trained nurse who takes your call and if she feels you need to speak/see a doctor she will ask him to call you as soon as possible.
Health & Safety
- All professions working at the practice are covered by appropriate insurance
- All doctors have an annual appraisal
- Batch numbers are recorded for all vaccines administered
- The premises, equipment and arrangements for infection control and decontamination meet the national standards.
Family Medicine Chest
Aspirin is good for headaches, colds, sore throats and general aches and pains.
Aspirin should not be given to children under 16 years of age
Paracetamol or Ibuprofen
For pain relief and fever in young children
Sedative cough linctus
For dry painful coughs
For steam inhalers, good for children with stuffy noses and dry coughs, rub on chest.
Diluted (1 teaspoonful) in warm water for cuts and grazes
For treating septic spots and grazes
For Hay fever
For dabbing on sunburn, stings and bites.
Bandages (different Sizes)
To support strains and keep dressings in place
For cleaning cuts and grazes
For taking temperature,
For removing splinters
For minor cuts
Click on the following link for all information regarding emergency contraception
Change of Patient Details
or fill in this online form
Please notify us of any changes to your address or contact numbers. It is also important to register new born babies as soon as possible.
Patients Rights and Responsibilities
It is the patient’s responsibility to keep appointments and arrive on time, if for any reason an appointment cannot be kept, the surgery should be informed as soon as possible by telephone so it can be offered to somebody else. We actively monitor patients who do not attend or arrive late for appointments.
The surgery does not tolerate abusive or threatening behaviour to any member of our staff and reserve the right to remove patients from the register who behave in this manner.
Patients are advised to consult with MASTA for travel advice information, this is available at: www.masta-travel-health.com. You will need to follow the instructions on the screen to find out what immunisations you require for your travel.
We do not have a Travel Advice Clinic available at the surgery however we are able to supply the following vaccinations free of charge, if advised, to patients registered for NHS services with our practice.
- Hepatitis A
If you are advised that you need any of the above then please book a 15minute appointment with the practice nurse to have these administered. Any other vaccines that are required will need to be given at one of the local travel health clinics which can also be found on the above site.
The following links will provide you with lots of information should you need to administer first aid.
Aylesham Medical Practice and Wingham Surgery are registered with the Data Protection Registry. All patient information is obtained and processed within the law and all information is confidential. No information will be disclosed by doctors, nurses or administration staff without prior consent from the patient, this includes patients under the age of 16.
In extreme circumstances where the doctor feels the patent is at great risk of harm he/she may need to disclose information to a third party.
All patient information held at the practice is confidential. It may sometimes be necessary to share information with other healthcare individuals involved in your case. No information shall be disclosed without a patient’s permission unless there is a very exceptional case where the patient is at grave risk of harm.
Side effects are few, occasionally there is soreness and redness at the injection site. A cool pad will reduce swelling. Some children develop a raised temperature a few hours later in which case we recommend a dose of Calpol be given.
You will be asked to wait for 10 minutes on the premises after the immunisations to make sure your child has no immediate ill effects. Side effects are very rare.
It is very important that children are protected as early as possible, so please do keep appointments. If on the day, your child has a raised temperature or is feeling unwell the vaccination should be postponed until they are better. If you are unsure please check with the practice nurse or duty doctor, and make sure you cancel your appointment.
Please bring your child health record book along with you, as the nurse will need to complete it for you.
How we deal with Complaints
- A sign in the reception area indicates that anyone wishing to make comments, suggestions or complaints should ask to speak to the Practice Manager. The Receptionist shall contact the Practice Manager (or a designated deputy where the Practice Manager is absent.)
- The Practice Manager shall interview the patient/complainant in a private area.
- Listen to what the complainant has to say without interruption. Take notes and before responding make an assessment as to whether this is an informal complaint or a formal complaint. In either circumstance complete a Complaint Form and at the end of the interview invite the patient/complainant to check and sign it.
- An informal complaint will be something that can be resolved there and then or that the Practice Manager can undertake to resolve quickly. Such matters can be dealt with by telephone or by sending a follow-up letter.
- If it is considered to be a formal complaint, advise the complainant that there will be an investigation as part of the NHS Complaints Procedure and provide a copy of the complaints leaflet as well as a leaflet about the Mediation Service and a consent form if the complainant is not the patient.
The following points should be included during the discussion:
- the investigation will be started immediately
- an acknowledgement will be sent within 2 working days
- a formal response will be provided within 30 working days
- an opportunity to meet those involved may be offered
- the Complainant can request an Independent Review if the outcome is not satisfactory.
If you have a complaint or concern about the service you have received from the doctors or any of the staff at our surgery, please let us know. We have a procedure as part of a NHS system for dealing with complaints.
Our first action will be to try to resolve the complaint quickly and easily at the time it arises. If you would like to take it further we would ask you to put your complaint in writing and send it to the Practice Manager who will deal with the matter promptly.
We will acknowledge your complaint within two working days. Within four weeks you will either receive a letter of explanation or an invite to attend a meeting at the surgery with the people involved where it will be discussed and hopefully resolved.
The surgery will always welcome any suggestion you may have that will improve our services, you may write in or use the suggestion box at the reception.
All complaints are reviewed and reported annually to the appropriate NHS body.
Accessible Information Standard
For more information please follow the link below:
If you have any information or communication needs and how we can meet these please inform the practice in order for us to update your medical record. If appropriate, please use the link Patient questionnaire to notify us of how we can help to support you. This should be printed, completed and returned to the surgery.