Aylesham Medical Practice - Wingham Surgery
IMPORTANT NOTICE TO PATIENTS
Wingham Surgery will be closed from Thursday 13/2/20 and reopen on Thursday 20/2/2020
Services can be accessed at Aylesham Medical Practice, Tel: 01304 840415
We are sorry for any inconvenienced caused
Aylesham Medical Practice
Queens Road, Aylesham Canterbury Kent CT3 3BB
Our practice philosophy is to put patients first and aim to provide the best possible care with resources available to us. To respond to the personal needs of our patients through the provision of good quality patient care and comprehensive health promotion. To maintain a highly motivated and committed practice team capable of dealing with the majority of patient problems in an efficient and friendly manner.
Having carried out a survey during August 2018 it was found that patients preferred an appointment system where appointments are released on a daily basis. We have taken this into account have reverted back to an appointment system .
You may have to wait longer for an appointment if you wish to see a specific clinician.
During 2020 we will be closed every 3rd Thursday afternoon for training.
When you attend your appointment you may be seen by one of our highly qualified Nurse Practitioners who are specialised to work alongside a GP. If they are unable to deal with your presenting problem they will ensure that you are seen by a GP whilst you are there.
Monday – Friday 8.00am – 6.00pm
Telephone lines are open from 8.00am – 6.30pm
on 01304 840415
For advice when the surgery is closed please call 111
2 North Court Road, Wingham, Canterbury Kent CT3 1BN
Our practice philosophy is to put patients first and aim to provide the best possible care with resources available to us. to respond to the personal needs of our patients through the provision of good quality patient care and comprehensive health promotion. To maintain a highly motivated and committed practice team capable of dealing with the majority of patient problems in an efficient and friendly manner.
Having carried out a survey during August 2018 it was found that patients preferred an appointment system where appointments are released on a daily basis. We have taken this into account and have reverted back to an appointment system. You may have to wait longer for an appointment if you wish to see a specific clinician.
Until further notice Wingham Surgery will be closed on a Monday and Wednesday
Thursday 0800 – 1400
Friday 0800 – 1800
Telephone lines are open from 0800 -1830 on Tuesdays & Fridays and from 0800 – 1400 on Thursday
on 01227 720205
For advice when the surgery is closed please call Aylesham Medical Practice on 01304 840415 who will be available Monday to Friday 0800 – 1830 (except Bank Holidays) For advice outside of these hours please call 111
CQC Report 2016
Confidentiality and how we look after your data
All patient notes are treated with the strictest confidentiality and we comply with the Data Protection Act 1998. Our staff are very aware of this. We do ask details of visits and emergencies to be disclosed to our staff in order to ensure appropriate use of resources. You have the right to see the records kept about you. Please ask at reception if you have any questions about this.
Members of the Primary Care Agency and qualified teams from local health bodies and the Care Quality Commission come into the practice from time to time to carry out inspections and audits. This is to check that the Practice is offering a robust service that meets all contractual obligations. The practice undergoes regular verification and revalidation checks and some medical records will be inspected at random to facilitate this. If you would rather your notes are not included in this process please inform your doctor.
Your Data Matters to the NHS
Information about your health and care helps the NHS improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
What should patients do if they do not wish their data to be used for this purpose?
The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs.
Patients can view or change their national data opt-out choice at any time by using the online service at www.nhs.uk/your-nhs-data-matters.
If you wish to change your national data opt-out choice, it’s helpful if you know your NHS number and please also ensure they you have an up-to-date email address or mobile phone number in your GP practice record, as this will be used to verify your identity when you use this service.
I have already have a type 2 opt out in my record, do I need to do anything else?
Where a patient had a type 2 opt-out registered on or before 11 October 2018, this was automatically converted to a national data opt-out and if they were aged 13 or over they were sent a personal letter explaining the change and a handout with more information about the national data opt-out.
Confidentiality For Young People
The policy of confidentiality extends to our younger patients consulting on their own (the basis of this policy is defined in law). Any matter discussed by a younger patient during a consultation will not be disclosed to a third party. We believe that most of our younger patients are competent enough to make an informed choice on their own and we would usually encourage them to discuss matters with their parents. In very rare circumstances if the young person is considered to be at risk, it may be necessary to disclose information to an appropriate third party.
The General Data Protection Regulations
The GDPR is a set of data protection laws passed in the European Union which came into effect from 25.5.18.We already do a lot of work involving Information Governance due to the nature of the information we keep about our patients so a lot of this is just building on what we have in place already.
If you would like to know anything about how we collect, keep and share your data, we will be happy to provide you with more information. Please keep an eye on our website and in reception where the updated privacy notices will be available to view.
Once you are registered you will be able to make appointments, order prescriptions and have access to your notes regarding your medications, allergies and adverse reactions.
Our Surgery GP's NHS Income
Medical Reports, Sick Certificates and Fees forNon NHS Services
Medical Reports and Sickness Certificates
On occasions insurance companies and employers and some other organisations
may ask your doctor to write a report regarding your medical history for insurance purposes and fitness for employment. The provision of medical reports is governed by The Access to Medical Reports Act, 1988.
The Act covers the following points.
- A report cannot be provided without your consent
- You are entitled to see the report before any third party and you have a right to ask the doctor to make amendments if you feel it is incorrect or misleading. Should the doctor not agree to this you may write a note and attach it to the report before it is sent.
- You have a 21 day period to view the report before it is sent off to the third party. A report can be sent off after 21 days without your viewing provided you consented to the preparation of the report for the third party.
- A doctor must hold a copy of your report for at least six months. You can request to view the report during this time by arrangement with the doctor. A fee will be charged to cover the cost supplying a copy.
- A doctor can decline to reveal elements of the report to you if he/she feels it would be severely detrimental to your physical or mental health
If you are absent from work for less than 7 days a self certificate is required, these can be obtained from your employer.
It is not a statutory right for your employer to ask for a Medical Certificate if you have been absent from work for less than 7 days, if they insist, they can pay for the cost of a Private Certificate which your doctor can provide.
If you are sick for more than 7 days you will need to see your doctor before a Medical Certificate is issued, he/she will need to see you again each time a further certificate is required.
Medical Certificates for absence from school, college or any other place can only be issued as a Private Certificate for which there will be a charge.
FEES FOR NON-NHS SERVICES
COUNCIL TAX EXEMPTION
VOC GP CERTIFICATE
GP SERIES 2
MEDICAL REPORT FORM – no examination
PRIVATE SICK NOTE
HOLIDAY CANCELLATION CERTIFICATE
FITNESS TO TRAVEL CERTIFICATE
FIT FOR EXERCISE REPORT
CLAIM FORMS (BUPA/PPA ETC)
SICKNESS/ACCIDENT BENEFIT CLAIM FORMS £45.00
HGV/PSB PRE-EMPLOYMENT MEDICAL £80.00
OFFSHORE OPERATORS MEDICAL/UKOOA £80.00
CHILD MINDER HEALTH FORMS
Form 1HA £60.00
Form AH £100.00
STRAIGHTFORWARD CERTIFICATES OF FACT
Any letters required to provide information or to support applications £10
Access to Medical Records
Private Medical Examinations
Well Person Questionaire
When you register with the surgery you will be asked to complete a questionnaire regarding your personal history. This gives us some knowledge prior to your notes arriving from your previous doctor. You will also be asked to make an appointment for a health check. Please bring any medication that you are taking with you.
We are not a dispensing Practice so you will need to take your prescription to the pharmacist unless you have requested that it is sent electronically. There is no charge for prescriptions if you are exempt. If you require many medicines on a monthly basis it may be cheaper to purchase a pre-payment certificate for a twelve month period. Your pharmacist will be able to answer any questions you have regarding this.
Repeat prescriptions are given for medicines you need to take on a long term basis, sometimes for life. On the right hand side of the prescription is a list of your current medications, please tick the ones you need and return the slip to the surgery giving 48 hours notice (not including weekends). Also on the right hand side of the slip you may find a message from the doctor. We do not accept orders for prescriptions over the telephone as this can lead to mistakes.
Once or twice a year the doctor/nurse will need to see you for a medication review, through this review the doctor will be able to see if your medication needs to be increased, decreased, changed or maybe stopped as well as monitoring you condition.
Out of Hours
If you need a doctor out of hours (evenings, weekends and bank holidays), please call 111 where you will receive medical advice/assistance. This service is for problems that cannot wait until the surgery re-opens.
Health & Safety
- All professions working at the practice are covered by appropriate insurance
- All doctors have an annual appraisal
- Batch numbers are recorded for all vaccines administered
- The premises, equipment and arrangements for infection control and decontamination meet the national standards.
Family Medicine Chest
Aspirin is good for headaches, colds, sore throats and general aches and pains.
Aspirin should not be given to children under 16 years of age
Paracetamol or Ibuprofen
For pain relief and fever in young children
Sedative cough linctus
For dry painful coughs
For steam inhalers, good for children with stuffy noses and dry coughs, rub on chest.
Diluted (1 teaspoonful) in warm water for cuts and grazes
For treating septic spots and grazes
For Hay fever
For dabbing on sunburn, stings and bites.
Bandages (different Sizes)
To support strains and keep dressings in place
For cleaning cuts and grazes
For taking temperature,
For removing splinters
For minor cuts
If you require the emergency contraceptive pill please see your local Pharmacist within 48 hours of having sexual intercourse.
Click on the following link for all information regarding contraception
There are many forms of contraception available. If you wish to discuss which method may be best for you please book an appointment with our Practice Nurse.
Change of Patient Details
or fill in this online form
Please notify us of any changes to your address or contact numbers. It is also important to register new born babies as soon as possible.
Patients Rights and Responsibilities
We endeavour to offer high standards of medical care within the Practice. Patients should expect, and be given, a courteous and prompt response at all times. Patients have the choice to see any Clinician they wish, although we recommend they try to stay with the same Clinician if there is an ongoing problem. Patient’s can expect complete confidentiality and involvement with the treatment they are undergoing.
It is the patient’s responsibility to keep appointments and arrive on time, if for any reason an appointment cannot be kept, the surgery should be informed as soon as possible by telephone so it can be offered to somebody else. We actively monitor patients who do not attend for appointments, this may lead to the removal of the patient from our practice list.
The surgery does not tolerate abusive or threatening behaviour to any member of our staff and reserve the right to remove patients from the register who behave in this manner.
TRAVEL VACCINATION INFORMATION
Patients are advised to consult with MASTA for travel advice information, this is available at: www.masta-travel-health.com. You will need to follow the instructions on the screen to find out what immunisations you require for your travel.
We do not have a Travel Advice Clinic available at the surgery however we are able to supply the following vaccinations free of charge, if advised, to patients registered for NHS services with our practice.
- Hepatitis A
If you are advised that you need any of the above then please book a 15minute appointment with the practice nurse to have these administered. Any other vaccines that are required will need to be given at one of the local travel health clinics which can also be found on the above site.
The following links will provide you with lots of information should you need to administer first aid.
Side effects are few, occasionally there is soreness and redness at the injection site. A cool pad will reduce swelling. Some children develop a raised temperature a few hours later in which case we recommend a dose of Calpol be given.
You will be asked to wait for 10 minutes on the premises after the immunisations to make sure your child has no immediate ill effects. Side effects are very rare.
It is very important that children are protected as early as possible, so please do keep appointments. If on the day, your child has a raised temperature or is feeling unwell the vaccination should be postponed until they are better. If you are unsure please check with the practice nurse or duty doctor, and make sure you cancel your appointment.
Please bring your child health record book along with you, as the nurse will need to complete it for you.
How we deal with Complaints
- A sign in the reception area indicates that anyone wishing to make comments, suggestions or complaints should ask to speak to the Practice Manager. The Receptionist shall contact the Practice Manager (or a designated deputy where the Practice Manager is absent.)
- The Practice Manager shall interview the patient/complainant in a private area.
- Listen to what the complainant has to say without interruption. Take notes and before responding make an assessment as to whether this is an informal complaint or a formal complaint. In either circumstance complete a Complaint Form and at the end of the interview invite the patient/complainant to check and sign it.
- An informal complaint will be something that can be resolved there and then or that the Practice Manager can undertake to resolve quickly. Such matters can be dealt with by telephone or by sending a follow-up letter.
- If it is considered to be a formal complaint, advise the complainant that there will be an investigation as part of the NHS Complaints Procedure and provide a copy of the complaints leaflet as well as a leaflet about the Mediation Service and a consent form if the complainant is not the patient.
The following points should be included during the discussion:
- the investigation will be started immediately
- an acknowledgement will be sent within 2 working days
- a formal response will be provided within 30 working days
- an opportunity to meet those involved may be offered
- the Complainant can request an Independent Review if the outcome is not satisfactory.
If you have a complaint or concern about the service you have received from the doctors or any of the staff at our surgery, please let us know. We have a procedure as part of a NHS system for dealing with complaints.
Our first action will be to try to resolve the complaint quickly and easily at the time it arises. If you would like to take it further we would ask you to put your complaint in writing and send it to the Practice Manager who will deal with the matter promptly.
We will acknowledge your complaint within two working days. Within four weeks you will either receive a letter of explanation or an invite to attend a meeting at the surgery with the people involved where it will be discussed and hopefully resolved.
The surgery will always welcome any suggestion you may have that will improve our services, you may write in or use the suggestion box at the reception.
All complaints are reviewed and reported annually to the appropriate NHS body.
Accessible Information Standard
For more information please follow the link below:
If you have any information or communication needs and how we can meet these please inform the practice in order for us to update your medical record. If appropriate, please use the link Patient questionnaire to notify us of how we can help to support you. This should be printed, completed and returned to the surgery.