Aylesham Medical Practice & Wingham SurgerySurgery Profile
Aylesham Medical Practice and Wingham Surgery Practice Profile
Aylesham Medical Practice and Wingham Surgery are part of South Kent Coast CCG. As from December 2021 we have over 8009 patients registered with the Practice. The two practices serve a large rural area extending from Upstreet and Plucks Gutter in the north-west, down to Shepherdswell in the South-East extremity.
Aylesham Medical Practice & Wingham Surgery are well organised practices, regularly achieving a high percentage of marks within the new GMS contract. The Quality and Outcome Framework and local enhanced services are overseen by our Project Manager, who previously acquired extensive PRICCE and audit experience whilst working for the East Kent Medical Advisory Group. The responsibility for individual disease areas has been successfully devolved to individual members of the clinical staff within the Practice. We pride ourselves on a warm and friendly working environment with excellent administration support at all levels. Since the surgeries merged in April 2004 there has been increasing co-operation between the two, which has benefited staff and patients alike. Both surgeries are connected to the same Emis IT system, allowing easy access to all patients’ electronic records on both sites.
Morning surgeries are currently run between 08.30 – 12.30. Afternoon surgeries are two hours long, and run between the hours of 14.00 – 17.30 hours. Patients may attend either surgery. These hours are flexible and may be altered with in-coming new members of staff. Half of the appointments are pre-book able with the other half being released on the day. Our clinics at Aylesham Medical Practice are held by our highly qualified Nurse Practitioners who are specialized in working alongside a GP. If they are unable to deal with your presenting problem they will ensure that you see a GP whilst you are there.
Minor surgery, IUCD insertions, contraceptive implants and childhood immunisations are currently only performed at Aylesham. However, nurse-led diabetes and respiratory clinics are available at both sites. Home visits are available for the terminally ill and housebound patients, other home visits are at the discretion of the Doctor.
Aylesham Medial Practice & Wingham Surgery
CQC Report 2016
Our Surgery GP's NHS Income
Medical Reports, Sick Certificates and Fees for Non NHS Services
Medical Reports and Sickness Certificates
On occasions insurance companies and employers and some other organisations may ask your doctor to write a report regarding your medical history for insurance purposes and fitness for employment. The provision of medical reports is governed by The Access to Medical Reports Act, 1988.
The Act covers the following points.
- A report cannot be provided without your consent
- You are entitled to see the report before any third party and you have a right to ask the doctor to make amendments if you feel it is incorrect or misleading. Should the doctor not agree to this you may write a note and attach it to the report before it is sent.
- You have a 21 day period to view the report before it is sent off to the third party. A report can be sent off after 21 days without your viewing provided you consented to the preparation of the report for the third party.
- A doctor must hold a copy of your report for at least six months. You can request to view the report during this time by arrangement with the doctor. A fee will be charged to cover the cost supplying a copy.
- A doctor can decline to reveal elements of the report to you if he/she feels it would be severely detrimental to your physical or mental health
If you are absent from work for less than 7 days a self certificate is required, these can be obtained from your employer.
It is not a statutory right for your employer to ask for a Medical Certificate if you have been absent from work for less than 7 days, if they insist, they can pay for the cost of a Private Certificate which your doctor can provide.
If you are sick for more than 7 days you will need to see your doctor before a Medical Certificate is issued, he/she will need to see you again each time a further certificate is required.
Medical Certificates for absence from school, college or any other place can only be issued as a Private Certificate for which there will be a charge.
FEES FOR NON-NHS SERVICES
COUNCIL TAX EXEMPTION
VOC GP CERTIFICATE
GP SERIES 2
MEDICAL REPORT FORM – no examination
PRIVATE SICK NOTE
HOLIDAY CANCELLATION CERTIFICATE
FITNESS TO TRAVEL CERTIFICATE
FIT FOR EXERCISE REPORT
CLAIM FORMS (BUPA/PPA ETC)
SICKNESS/ACCIDENT BENEFIT CLAIM FORMS £45.00
HGV/PSB PRE-EMPLOYMENT MEDICAL £80.00
OFFSHORE OPERATORS MEDICAL/UKOOA £80.00
CHILD MINDER HEALTH FORMS
Form 1HA £60.00
Form AH £100.00
STRAIGHTFORWARD CERTIFICATES OF FACT
Any letters required to provide information or to support applications £10
Common Ailments in Children and Adults
Common Ailments in Children and Adults
Please click on the following link for information regarding Common Ailments
Access to Medical Records
The following web site will give you all the information you will need to know on how to access your medical records.
If you have any further questions please telephone your surgery and ask to speak to the secretary.
Private Medical Examinations
Well Person Questionaire
When you register with the surgery you will be asked to complete a questionnaire regarding your personal history. This gives us some knowledge prior to your notes arriving from your previous doctor. You will also be asked to make an appointment for a health check. Please bring any medication that you are taking with you.
All prescriptions are computer generated for safety and clarity.
We are not a dispensing Practice so you will need to take your prescription to the pharmacist; there is no charge for prescriptions if you are exempt. If you require many medicines on a monthly basis it may be cheaper to purchase a pre-payment certificate for a twelve month period. Your pharmacist will be able to answer any questions you have regarding this.
Repeat prescriptions are given for medicines you need to take on a long term basis, sometimes for life. On the right hand side of the prescription is a list of your current medications, please tick the ones you need and return the slip to the surgery when you have 10 working days worth of medication left. Also on the right hand side of the slip you may find a message from the doctor. We do not accept orders for prescriptions over the telephone as this can lead to mistakes. You may also sign up to our on-line services which will allow you to order your repeat medication on-line. Please ask at reception you will need to provide photographic ID at the time of registering. Prescriptions will not be handed to anybody under the age of 14 years.
We have arranged a prescription ordering and collection service with Boots in Ash, Canterbury Whitefriars and Aylesham. Please speak to the pharmacist for further information.
Once or twice a year the doctor/nurse will need to see you for a medication review, through this review the doctor will be able to see if your medication needs to be increased, decreased, changed or maybe stopped as well as monitoring you condition.
Out of Hours
If you need a doctor out of hours (evenings, weekends and bank holidays), please call 01304 840415 where you will be diverted to Stourcare. Stourcare provide a service to deal with problems that cannot wait until the surgery re-opens. You will need to provide full information about your problem to the specially trained nurse who takes your call and if she feels you need to speak/see a doctor she will ask him to call you as soon as possible.
Health & Safety
- All professions working at the practice are covered by appropriate insurance
- All doctors have an annual appraisal
- Batch numbers are recorded for all vaccines administered
- The premises, equipment and arrangements for infection control and decontamination meet the national standards.
Family Medicine Chest
Aspirin is good for headaches, colds, sore throats and general aches and pains.
Aspirin should not be given to children under 16 years of age
Paracetamol or Ibuprofen
For pain relief and fever in young children
Sedative cough linctus
For dry painful coughs
For steam inhalers, good for children with stuffy noses and dry coughs, rub on chest.
Diluted (1 teaspoonful) in warm water for cuts and grazes
For treating septic spots and grazes
For Hay fever
For dabbing on sunburn, stings and bites.
Bandages (different Sizes)
To support strains and keep dressings in place
For cleaning cuts and grazes
For taking temperature,
For removing splinters
For minor cuts
Click on the following link for all information regarding emergency contraception
Change of Patient Details
or fill in this online form
Please notify us of any changes to your address or contact numbers. It is also important to register new born babies as soon as possible.
Patients Rights and Responsibilities
It is the patient’s responsibility to keep appointments and arrive on time, if for any reason an appointment cannot be kept, the surgery should be informed as soon as possible by telephone so it can be offered to somebody else. We actively monitor patients who do not attend or arrive late for appointments.
The surgery does not tolerate abusive or threatening behaviour to any member of our staff and reserve the right to remove patients from the register who behave in this manner.
|The Health Service has decided that that the following holiday vaccines can no longer be supplied under the National Health Service. The charges payable in advance will be as follows:|
|Vaccine||Northern Europe, Australia & New Zealand||All other areas|
|Hepatitis A Adults||£59.70||free|
|Hepatitis A Children||£51.10||Free|
|Hepatitis A & B||£116.55||Free|
|Hepatitis A + typhoid||£124.50||Free|
|Hepatitis B course & blood test||£131.25||£131.25|
|Booster & Blood Test||£65.00||£65.00|
|Japanese B Encephalitis||Not Needed||£104.90|
|Tick bourne Encephalitis||£86.90||£86.90|
The following links will provide you with lots of information should you need to administer first aid.
Aylesham Medical Practice and Wingham Surgery are registered with the Data Protection Registry. All patient information is obtained and processed within the law and all information is confidential. No information will be disclosed by doctors, nurses or administration staff without prior consent from the patient, this includes patients under the age of 16.
In extreme circumstances where the doctor feels the patent is at great risk of harm he/she may need to disclose information to a third party.
All patient information held at the practice is confidential. It may sometimes be necessary to share information with other healthcare individuals involved in your case. No information shall be disclosed without a patient’s permission unless there is a very exceptional case where the patient is at grave risk of harm.
The injections are given in the thigh for babies and an arm for older children unless stated nasal. Please tell the nurse if your child has had any reaction to previous vaccines.
The current programme is:
|Immunisations Given and When|
|Birth||2 Months||3 Months||4 Months||12- 13Months||2,3 & 4 years plus school year one & two|
|Targeted Hepatitis B and BCG||Diphtheria||Diphtheria||Diphtheria||Hib/Men C booster||Nasal flu (annual)|
|Whooping Cough||Whooping Cough||Whooping Cough||Mumps
|Pneumococcal Conjugate||Pneumococcal Conjugate||Pneumoccocal|
|Men B||Men C||Men B||Men B|
Girls aged 12 – 13 years – HPV
Age 13-18 years Diphtheria, Tetanus and polio booster – Men ACWY vaccine
Side effects are few, occasionally there is soreness and redness at the injection site. A cool pad will reduce swelling. Some children develop a raised temperature a few hours later in which case we recommend a dose of Calpol be given.
You will be asked to wait for 10 minutes on the premises after the immunisations to make sure your child has no immediate ill effects. Side effects are very rare.
It is very important that children are protected as early as possible, so please do keep appointments. If on the day, your child has a raised temperature or is feeling unwell the vaccination should be postponed until they are better. If you are unsure please check with the practice nurse or duty doctor, and make sure you cancel your appointment.
Please bring your child health record book along with you, as the nurse will need to complete it for you.
How we deal with Complaints
- A sign in the reception area indicates that anyone wishing to make comments, suggestions or complaints should ask to speak to the Practice Manager. The Receptionist shall contact the Practice Manager (or a designated deputy where the Practice Manager is absent.)
- The Practice Manager shall interview the patient/complainant in a private area.
- Listen to what the complainant has to say without interruption. Take notes and before responding make an assessment as to whether this is an informal complaint or a formal complaint. In either circumstance complete a Complaint Form and at the end of the interview invite the patient/complainant to check and sign it.
- An informal complaint will be something that can be resolved there and then or that the Practice Manager can undertake to resolve quickly. Such matters can be dealt with by telephone or by sending a follow-up letter.
- If it is considered to be a formal complaint, advise the complainant that there will be an investigation as part of the NHS Complaints Procedure and provide a copy of the complaints leaflet as well as a leaflet about the Mediation Service and a consent form if the complainant is not the patient.
The following points should be included during the discussion:
- the investigation will be started immediately
- an acknowledgement will be sent within 2 working days
- a formal response will be provided usually within 10 working days, unless an extension is agreed.
- an opportunity to meet those involved may be offered
- the Complainant can request an Independent Review if the outcome is not satisfactory.
If you have a complaint or concern about the service you have received from the doctors or any of the staff at our surgery, please let us know. We have a procedure as part of a NHS system for dealing with complaints.
Our fist action will be to try to resolve the complaint quickly and easily at the time it arises. If you would like to take it further we would ask you to put your complaint into writing and send it to the Practice Manager who will deal with the matter very promptly.
We will acknowledge your complaint within two working days. Within two weeks you will either receive a letter of explanation or an invite to attend a meeting at the surgery with the people involved where it will be discussed and hopefully resolved.
The surgery will always welcome any suggestion you may have that will improve our services, you may write in or use the suggestion box at the reception.
Accessible Information Standard
For more information please follow the link below:
If you have any information or communication needs and how we can meet these please inform the practice in order for us to update your medical record. If appropriate, please use the link Patient questionnaire to notify us of how we can help to support you. This should be printed, completed and returned to the surgery.